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(+632) 7-368-5233

(+63) 919 059 9603

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Need help with something? Here are our most frequently asked questions.

General FAQs

For common inquiries about InfiniVAN Home Premium, our services,
and how we operate.

What is InfiniVAN Home Premium?

InfiniVAN Home Premium is a high-quality fiber internet service with guaranteed speeds and reliable connections, perfect for both light and heavy residential users.

InfiniVAN Home Premium stands out by providing 100% guaranteed full speeds during uptime, symmetric upload and download speeds, and utilizing advanced fiber-optic technology for superior performance.

InfiniVAN Home Premium is currently available in various condominiums in Pasig, Makati, Pasay, Ortigas, Mandaluyong, and Quezon City. To check if your condo is InfiniVAN-ready, register at: realfiber.infinivan.com

Our expert customer service support is always ready to assist you with any inquiries or concerns. Reach us anytime at info.residential@infinivan.com or call us via landline (+632) 7-368-5233 or mobile (+63) 919 059 9603.

Yes, InfiniVAN offers high-performance internet solutions for businesses.
Learn more about InfiniVAN Fiber4Business at www.infinivan.com

Service Features &
Technology

Learn more about the technology behind our internet service
and what makes it stand out.

What does 100% full speed guaranteed mean?

All InfiniVAN Home Premium plans guarantee that the advertised speeds are the speeds you receive during uptime. This means you consistently get the full speed you signed up

A symmetric connection provides equal upload and download speeds, allowing you to upload high-definition videos as quickly as you can download them.

Fiber optic connections offer higher bandwidth and can transmit data over longer distances compared to traditional copper cables. They are widely used in internet, cable, and telephone networks globally.

A Dual-Band Wi-Fi Router operates on two frequency bands: 2.4 GHz and 5 GHz. This allows for better performance and flexibility, as the router can switch between bands to reduce congestion and improve connection quality.

Fiber-optic internet uses light signals transmitted through thin glass fibers, offering higher speeds and more reliable connections over longer distances. DSL internet, on the other hand, uses existing telephone lines and typically provides slower speeds with potential signal degradation over longer distances.

InfiniVAN Home Premium plans do not impose data caps, allowing you to enjoy unlimited internet usage without worrying about exceeding data limits.

Availability &
Application Process

Find out if InfiniVAN Home Premium is available in your area and how to apply.

Is InfiniVAN Home Premium available in my location?

InfiniVAN Home Premium is available in select areas. To verify availability in your location, please register at: realfiber.infinivan.com

Get Connected with InfiniVAN in 4 Simple Steps!

  1. Enter Your Location – Check if InfiniVAN is available in your area.
  2. Pick Your Plan – Choose the internet plan that best fits your needs.
  3. Fill Out Your Details – Provide your basic information for the application.
  4. Check Your Email – Wait for a confirmation email with the next steps.

Once your requirements and payment are submitted, installation is typically scheduled within 1 to 3 days. This ensures a seamless fiber setup for the best connection at home.

For Filipino citizens:

  1. Any valid government-issued ID
  2. Proof of billing.

For Non-Filipino citizens:

  1. Proof of local residence
  2. Any valid local government-issued ID.

 

See complete list of valid required documents here.

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InfiniVAN, Inc.